Shipping policy
Last Updated: June 22, 2026
Thank you for choosing Helenscreole. We are committed to providing a smooth and reliable shopping experience. Please review our shipping policy below for details about order processing, delivery, and tracking.
Order Processing Time
All orders are processed and prepared for shipment within 2–3 business days after payment confirmation.
Please note that orders placed on weekends or public holidays will be processed and shipped on the next available business day.
In cases of severe weather conditions, unexpected events, or other factors beyond our control, shipment processing may be delayed. We will arrange shipment as soon as the affecting factors are resolved.
Shipping Time
After your order has been shipped, the estimated delivery time is approximately:
30–45 days
Delivery times may vary depending on your location, shipping carrier, customs procedures, and other external factors.
Please understand that delays caused by transportation conditions, weather, or other unforeseen circumstances may occur.
Shipping Rates
Shipping fees and free shipping eligibility may vary depending on your country or region.
Available shipping options, including any applicable free shipping thresholds, will be displayed during checkout before payment is completed.
Order Tracking
Once your order has been shipped, a tracking number will be generated and sent to you.
You can track your order status by visiting:
Please enter your tracking number to view the latest shipping updates.
Lost or Missing Packages
If your package appears to be lost or you have not received your order within the expected delivery timeframe, please contact us at:
Email: admin@helenscreole.com
We will assist you in checking the shipment status and provide support.
Contact Information
If you have any questions regarding shipping, please contact us:
Legal Representative: STEPHANIE KING
Email: admin@helenscreole.com
Phone: (206) 445-7534
Business Address: Multi-member LLC • 1932 1st Ave, Suite 510SeattleWashington98101, Seattle, WA 98101, United States
We appreciate your trust and support. Thank you for shopping with Helenscreole.