Refund policy
Return & Refund Policy
Last Updated: June 22, 2026
Thank you for shopping with Helenscreole.
Store Information
Store Name: Helenscreole
Business Address: Multi-member LLC • 1932 1st Ave, Suite 510, Seattle, WA 98101, United States
Phone: (206) 445-7534
Email: admin@helenscreole.com
Return Address
All approved returns must be sent to:
Multi-member LLC • 1932 1st Ave, Suite 510, Seattle, WA 98101, United States
30-Day Return Policy
We have a 30-day return policy, which means you can request a return within 30 days of receiving your item.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
How to Start a Return
To start a return, please contact us at:
If your return is accepted, we will provide instructions regarding how and where to send your package.
Items returned without prior authorization will not be accepted.
Return Shipping Costs
Customers are responsible for return shipping costs when returning items for personal reasons, including but not limited to:
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Change of mind
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Ordered the wrong item
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No longer needing the item
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Purchased by mistake
However, Helenscreole will cover the return shipping costs if:
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The item was damaged during transit
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The item arrived defective or faulty
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The wrong item was received
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The item has a manufacturing defect
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The return is due to an error on our part
Please contact us before returning any item so we can provide the appropriate return instructions.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
To assist us in resolving the issue efficiently, please provide photographs of the item and its packaging whenever possible.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
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Perishable goods (such as food, flowers, or plants)
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Custom-made or personalized products
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Personal care goods (such as beauty products)
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Hazardous materials
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Flammable liquids or gases
If you have questions about a specific item, please contact us before placing your order.
Unfortunately, we cannot accept returns on:
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Sale items
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Gift cards
Exchanges
The fastest way to receive a replacement or alternative item is to return the original item and place a new order after the return has been approved.
European Union 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing justification.
To qualify, the item must be in the same condition in which it was received, unworn or unused, with tags, in its original packaging, and accompanied by proof of purchase.
This right does not affect any rights available under applicable consumer protection laws.
Refunds
We will notify you once we have received and inspected your return and inform you whether your refund has been approved.
If approved, refunds will be issued to the original payment method within 10 business days.
Please note that banks, credit card issuers, and payment providers may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Contact Information
Legal Representative: STEPHANIE KING
Email: admin@helenscreole.com
Phone: (206) 445-7534
Business Address: Multi-member LLC • 1932 1st Ave, Suite 510, Seattle, WA 98101, United States