Privacy policy

Last updated: June 22, 2026

Helenscreole operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a secure and convenient shopping experience (the "Services").

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our Services, make a purchase, or communicate with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described below.

Personal Information We Collect

When you use our Services, we may collect certain information necessary to provide and improve our services, including:

  • Contact information, such as your name, email address, phone number, billing address, and shipping address.

  • Order information, including products purchased, transaction details, payment information, and order history.

  • Account information, including login details and account preferences if you create an account.

  • Device information, including IP address, browser type, device details, and website interaction data.

  • Communication information when you contact us for customer support or other inquiries.

We only collect information that is necessary to provide our Services, process orders, improve customer experience, and maintain website security.

How We Collect Personal Information

We may collect personal information from:

  • Information you provide directly when placing an order, creating an account, or contacting us.

  • Automatically collected information through cookies, analytics tools, and similar technologies.

  • Third-party service providers that help us operate our store, process payments, fulfill orders, or provide customer support.

How We Use Your Information

We may use your personal information for the following purposes:

  • Processing and fulfilling your orders.

  • Providing customer service and responding to inquiries.

  • Managing payments and transactions.

  • Arranging shipping and delivery.

  • Improving our products, website, and shopping experience.

  • Sending important updates related to your orders or account.

  • Providing promotional communications where permitted.

  • Preventing fraud, unauthorized transactions, and security risks.

  • Complying with applicable legal requirements.

Sharing Your Personal Information

We may share your personal information with trusted third parties when necessary to operate our business, including:

  • Shopify, which provides the platform that powers our online store.

  • Payment processors and financial service providers.

  • Shipping carriers and fulfillment partners.

  • Technology providers, analytics services, and customer support providers.

These third parties only receive information needed to perform their services and are required to handle your information appropriately.

We do not sell your personal information.

Shopify Services

Our store is hosted by Shopify, which provides the e-commerce platform that allows us to sell products and provide Services to you.

Shopify may collect and process personal information according to its own privacy practices. Your information may be processed by Shopify and its service providers to support store operations, payments, security, and customer experience.

Cookies and Similar Technologies

We use cookies and similar technologies to improve website functionality, remember preferences, analyze website traffic, and enhance your shopping experience.

You may choose to disable cookies through your browser settings, but some features of our website may not function properly.

Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, disclosure, or loss.

However, no online transmission or storage system can be guaranteed to be completely secure.

Your Rights and Choices

Depending on applicable laws, you may have rights regarding your personal information, including:

  • Requesting access to your personal information.

  • Requesting correction of inaccurate information.

  • Requesting deletion of personal information.

  • Managing communication preferences.

  • Opting out of certain data processing activities where applicable.

To exercise your rights, please contact us using the information provided below.

Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children under the applicable age of majority.

If you believe that a child has provided personal information to us, please contact us so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or operational needs.

The updated version will be posted on this page with the revised "Last updated" date.

Contact Information

If you have any questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

Legal Representative: STEPHANIE KING
Email: admin@helenscreole.com
Phone: (206) 445-7534
Business Address: Multi-member LLC • 1932 1st Ave, Suite 510SeattleWashington98101, Seattle, WA 98101, United States

Helenscreole is committed to protecting your privacy and providing a safe shopping experience.